Frequently Asked Questions

Everything you need to know about shopping with Nads.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our delivery zones in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I change or cancel my order after it's placed?

Orders can be modified or cancelled within 1 hour of placement. After this window, the order is sent to our warehouse for processing and cannot be changed.